Frequently Asked Questions

Please review the frequently asked questions and don't hesitate to contact Certification Aid in case of any further inquiries.

Preparation Material

How often do you update preparation material?
Certification Aid makes an effort to update study guides and practice exams. However, due to frequent Salesforce releases and changing certification requirements, it can not be guaranteed that preparation material is always up-to-date. Each study guide and practice exam is linked to a specific Salesforce release indicated in the preparation material.
Do practice exams contain actual certification exam questions?
No, questions in practice exams are not related to Salesforce certification exam questions. Practice exam questions are mock questions to test the understanding of study guide content. Those questions alone are not intended to sufficiently prepare for certification exams.
How can I access premium preparation material?
You can access premium material by purchasing premium access. Premium access is time-limited and separate premium access needs to be purchased for each certification.
Can I download or print prepration material?
No, the usage license granted to you by the terms of service only allows you to view preparation material online on the Certification Aid website. You may not store preparation material neither in electronic nor printed format.

Purchases

How can I purchase premium access for a certification?
You can purchase time-limited premium access seperately for each certification after registering Certification Aid account. Premium access can be purchased by credit card and access is granted immediately after payment.
How long can I access premium material?
The access duration depends on the purchased premium access. Several premium access durations with different prices are offered for each certification.
How can I get a receipt for my purchase?
You can request a payment receipt from the third-party payment provider. Please contact Certification Aid to do so.
How often will my credit card get charged?
Premium access purchases are charged one-time. There are no recurring costs and expired premium access is not renewed automatically. To retain premium access for a certification, please purchase a new premium access after expiration.
How can I get refunded for my purchase?
Certification Aid generally does not refund purchases. Please refer to the terms of service and contact Certification Aid in case of any questions.
How can I bulk order premium access for my team?
Certification Aid offers discounts if you order the same premium access for more than five users. Please contact Certification Aid to request a quote and mention the number of users per premium access.

Accounts

How safe is my credit card information?
Your credit card information is never accessible to Certification Aid. All payments are handled by a trusted and secure third-party provider. Please refer to the privacy policy and cookie policy for more information.
How can I delete my account?
You can delete your account anytime in your account settings. Account terminations are final and premium access for deleted accounts cannot be restored or refunded.

Certification Aid

How can I contact Certification Aid?
You can contact Certification Aid via the contact form.