Determine the steps to configure and set up topics, and map to the associated knowledge articles.
Topics are predefined or dynamic tags which can be assigned to community content. They allow to organize and highlight content in communities.
Topics can be managed under Content Management > Topics in Community Workspaces. This allows to create, delete, and merge topics.
Apart from predefining topics in Community Workspaces, they can also be created by community members. This allows to organically grow the list topics relevant for a community.
When community members post to Chatter Questions, they can tag the questions with existing, and create new topics. This requires Chatter Questions to be enabled, and the Assign Topics and Create Topics permission for community users.
Topics can be manually assigned to different types of community content, such as Chatter Questions, Knowledge Articles, or Salesforce records.
Topic assignments to Knowledge Articles can also be automated by mapping Data Category Groups and Data Categories to topics. Those rules can be defined under Administration > Content Management > Automatic Topic Assignment in Workspaces.
Topics can be used to highlight content in communities. To do so, certain topics can be promoted as featured topics.
Featured topics can be associated with a thumbnail image, and they appear prominently in communities.
Topics can also be used to organize content in communities. To do so, certain topics can be promoted as navigational topics.
Navigational topics can be structured in a hierarchy and displayed as a navigation menu in communities.
Up to three hierarchy levels can be configured. The first level can have up to 25 topics, and the second and third levels up to 10 topics each.