Given a scenario, determine the steps to create recommendations in a Community.
Recommendations can be used to target different groups of community users with recommended content. They help to increase community member engagement, by presenting targeted content and call to actions.
Audiences define groups of community users which should receive targeted content. They can be list based on custom criteria, or a group of new community members depending on the days since joining.
Audience lists cannot be managed in the Salesforce user interface. Members need to be added or removed through the API instead. However, new member groups can be managed in the user interface.
Audiences can be set up under Content Management > Recommendations > Audiences in the Community Workspaces.
Recommendations define the targeted content or call to action which audiences should be presented with. They consist of the following components:
Recommendations can be grouped in Recommendation Channels, which define where the recommendations appear in the community. Recommendations assigned of the default channel appear in predefined locations of the community template. The location of recommendations assigned to custom channels can be defined in the Community Builder when adding a recommendation component to a page.
Recommendations can be configured under Content Management > Recommendations > All Recommendations in the Community Workspaces.