Explain Community moderation features.
Salesforce provides several features to monitor and moderate community content. Community members can be enabled to flag inappropriate content for review by community moderations. Moderation criteria and rules can be defined to prevent inappropriate content and take action automatically.
Moderation Insights are clickable tiles in the Moderation Overview page of Community Workspaces. They provide an overview of all moderation activity in a community.
From the Moderate page in the Community Workspace, community moderators can take action on flagged content and discussions pending approval. All moderation activity is logged in an audit trail.
Community members can be enabled to flag posts, comments, files, and messages which they deem inappropriate. Flagged content can then be reviewed by a community moderator in the Moderation Overview.
Member Content Flagging can be enabled under Administration > Preferences in the Community Workspaces.
Content moderation in Salesforce communities consists of moderation criteria and rules.
Moderation rules reference moderation criteria to automate moderation activities, such as to prevent inappropriate content from being created, or to freeze users who create spam contribution.
Moderation criteria can be created to identify content based on keywords, and to group community members for moderation.
There are two types of moderation criteria:
Up to 30 content criteria and 100 member criteria can be created across all communities within a single Salesforce org.
Content criteria contain keywords to identify inappropriate content created by community members. A single content criterion can contain a list of up to 2000 keywords. Each keyword can be up to 100 characters long.
Member criteria contain filters to group community members for moderation. Members can be identified by user type or profile, and days past since joining the community or if no contributions have been made yet.
Moderation rules can be created to automate moderation activities based on content and member criteria.
There are two types of moderation rules:
Up to 30 content or rate limit rules can be created across all communities within a single Salesforce org.
Content rules can be used to block, review, replace, or flag content created by community members. Content criteria and member criteria can be applied to content rules.
The content criteria referenced in content rules define which type of content should be filtered. And the member criteria linked to content rules specify to which groups of users the rule should apply.
Up to 3 content criteria and 10 member criteria can be referenced in a content rule.
Rate limit rules can be used to notify community moderators or freeze accounts when members generate too much content within a specific time frame. Only member criteria can be applied to rate limit rules.
When creating a rate limit rule, a time frame of 3 or 15 minutes can be chosen. Then the maximum number of member content creations within this period can be defined until a moderator gets informed or a user account frozen.
Up to 10 member criteria can be referenced in a rate limit rule.
In addition to content and rate limit rules, files rules can be defined to specify allowed file types and the maximum file size for data uploaded to a community.
Those restrictions can be defined under Administration > Preferences in the Community Workspaces