Identify how to grant users access to the Community.
A community manager and moderator work hand-in-hand. The community manager is typically responsible for monitoring adoption and engagement. The moderator is typically responsible for ensuring the community is healthy and members feel encouraged to be active and helpful to each other.
Community Managers take an active role in making sure the community thrives. They are internal employees of a company and cannot be external community members.
Community Managers need the “Manage Communities” permission. This allows them to access Community Workspaces to manage communities.
A community moderator helps ensure the success of the community by monitoring user activity and flagged items. Moderators can be internal users or external users but only internal users can moderate within Community Management and Community Workspaces. External users who are moderators can moderate within the context of the community, such as directly in the community feed.
A community moderator is different from a chatter moderator. Assign moderators by giving a user one or more of the following permissions: