Explain how to customize and maintain products, price books, schedules, and quotes.
Products define the goods or services a company wants to manage with Salesforce. Product Schedules help to model Products which are delivered or paid for over time. To define different prices for a single Product, Price Books containing Products and List Prices can be created. Quotes help to offer different product, quantity, and price combinations in an Opportunity. The most suitable Quote can then be synced with the Opportunity.
Products define a catalog of goods or services a company sells.
Price Books help to manage access to Products and Prices. They contain Products and define List Prices for those Products, which can be different than the Standard Prices.
There is one Standard Price book which defines the Standard Price of Products. Additional custom Price Books can be created, to define List Prices. List Prices can be different than the Standard Prices defined in the Standard Price Book.
They don't support Sharing Rules but respect the Role Hierarchy. Manual Sharing can be used to share Price Books with Roles, Users, and Public Groups.
Product Schedules can be used to distribute the revenue or delivery of Products over time. They are suitable for Products that are paid or delivered in recurring intervals.
There are two types of Product Schedules which can be used separately or combined:
|Revenue Schedule||Schedules when a Product is paid by the customer.|
|Quantity Schedule||Schedules when a Product is delivered by the company.|
Product Schedule can be specified on Opportunity Line Item level. For Revenue Schedules, the Total Price of the line item can be distributed over time. For Quantity Schedules, the Quantity can be spread.
For both Product Schedules types, Default Schedules can be defined. A Default Schedule is associated with a specify Product within a Price Book. If this Product get added to an Opportunity, then the Default Schedule is applied automatically. This schedule can be changed manually by users.
Quotes help to prepare an Opportunity with different Product, Quantity, and Sales Price combinations. Multiple Quotes can be created and associated with an Opportunity. A single Quote can be synced with the Opportunity. As a result, the Products, Quantities and Sales Prices of the Quote are copied to the Opportunity.
Product, Quantity and Sales Price are kept in sync between Opportunity Line Items and Quote Line Items of the synced Quote. If any of the three values is changed on the Quote Line Item, then those changes are reflected on the corresponding Opportunity Line Item. If the values are changed on the Opportunity Line Item, then the changes are reflected on the related Quote Line item.