The Service and Support Applications section of the Administrator study guide contains 4 objectives.
Describe the capabilities of case management (e.g., case processes, case settings, and case comments).
Given a scenario, identify how to automate case management (e.g., case assignment, auto-response, escalation, web-to-case, email-to-case, case teams).
Describe the capabilities of solution management and Salesforce Knowledge.
Describe the capabilities of the Community application (e.g. Ideas, Answers).