The Administrator study guide summarizes all certification objectives of the Winter 19 exam outline.
Security and Access
Explain the various organization security controls (e.g., passwords, IP restrictions, identity confirmation, network settings).
Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model (e.g., organization-wide defaults, roles and the role hierarchy, manual sharing, sharing rules and public groups).
Profiles and Permission Sets
Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.
Describe how folders can be used to organize and secure communication templates, dashboards, and reports.
Standard and Custom Objects
Sales and Marketing Applications
Service and Support Applications
Describe the capabilities of case management (e.g., case processes, case settings, and case comments).
Given a scenario, identify how to automate case management (e.g., case assignment, auto-response, escalation, web-to-case, email-to-case, case teams).
Describe the capabilities of solution management and Salesforce Knowledge.
Describe the capabilities of the Community application (e.g. Ideas, Answers).
Activity Management and Collaboration
Describe the considerations when importing, updating, transferring, and mass deleting data (e.g., CSV files, data quality, field mapping, record IDs, external IDs, duplicate records).
Data Management Tools
Given a scenario, identify tools and use cases for managing data (e.g., dataloader, data import wizard).
Describe the capabilities and implications of data validation tools.
Describe the different ways to back up data (e.g., data export service, exports, dataloader).
Analytics, Reports and Dashboards
Describe the options available when creating or customizing a report (e.g., report type, report format, fields, summarizing data, filtering data, charting, scheduling, and conditional highlighting).
Describe the impact of the sharing model on reports.
Describe the options available when creating and modifying dashboards (e.g., dashboard components, data sources, chart types, scheduling, and running user).
Describe the capabilities of custom report types.
Workflow and Process Automation
Desktop and Mobile Administration